New Automated Phone Payment Service

The way we take rent payments over the phone has changed (because regulation has changed).

From Tuesday 29 May 2018 you can make rent payments via our automated phone system.

Simply:

  1. call us on the usual number: 01792 488288 or Freephone 0800 012 1080 (your mobile provider my charge)
  2. select option 3
  3. select option 1
  4. follow the instructions

To make the payment you will need you 19 digit reference number (on your rent payment card).

If you do not have a rent payment card, speak to our Customer Service Centre or Income Management Team. We will ring you back to take the first payment and order a card so you can make future payments hassle free!

For more information on alternative payment methods click here

talk to us

For more information on this subject or on any other matter relating to Gwalia Housing, please contact us via telephone on 0800 012 1080. Alternatively you can use our online form or send us an email. You can also connect with us via facebook or twitter.

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