Customers Influence Decisions at Gwalia

We have a dedicated team who work with customers to make sure that your voice and experiences can influence:

  • the decisions we make
  • the way we deliver services to you
  • the things we spend our budgets on
  • the way we design your homes and neighbourhoods

We know you are busy, and sometimes too far away to attend workshops, training and meetings. So we have designed a number of ways you can get involved:

  • Email us with a specific idea or suggestion
  • Call us for a conversation about a specific idea or suggestion
  • Contact us on Facebook or Twitter
  • Sign up to Gwalia Voices – an email forum: get regular updates and consultations straight to your inbox
  • Join a group of other customers collaborating with us more often:
    • Gwalia Residents Disability Group – join a motivated group of Gwalia residents who volunteer to support disabled customers to settle in, access services and feel safe in their new home.
    • Customer Service Committee – work alongside Senior Managers to influence how services are delivered, budgets are spent and future plans are made.
    • Service Watch – take a thorough look at our services, analyse data, speak with other customers and make formal recommendations on how to improve customer experiences.

We may also be able to introduce you to a local community group, so get in touch to find out who is already active in your neighbourhood. Or let us know about a group you already belong to so that we can point others in your direction.

Alongside improving services, by joining these groups customers can learn new skills, boost confidence, help with a gentle re-introduction to the work environment and assist customers to change the direction of their current careers and build their C.V. Find out more information here.


talk to us

For more information on this subject or on any other matter relating to Gwalia Housing, please contact us via telephone on 0800 012 1080. Alternatively you can use our online form or send us an email. You can also connect with us via facebook or twitter.

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